G999 Privacy Policy

1 Overview

G999 ("we", "us", "our") operates the online gaming platform available at g999.pl. As part of running this platform for players in the Philippines, we collect and process certain personal information. This Privacy Policy describes what data we collect, why we collect it, how long we keep it, and what choices you have.

This policy applies to all users of the G999 website and mobile application, including registered players and visitors who browse without an account. It should be read alongside the G999 Terms and Conditions and the Responsible Gaming Policy, both of which form part of your agreement with G999.

2 Data We Collect

We collect information that is necessary to operate the G999 platform, verify your identity, process transactions, and keep your account secure. The main categories of data we collect are:

We do not collect credit card numbers or cryptocurrency wallet addresses. We do not collect sensitive personal information such as health records, political opinions, or religious beliefs.

3 How We Use Your Data

The information we collect is used for specific, legitimate purposes related to operating the G999 platform. We do not sell your personal data to third parties.

• Account management — creating and maintaining your G999 account, verifying your identity through KYC, and sending OTP codes for login and account actions.
• Transaction processing — handling deposits and withdrawals in PHP through your registered Philippine e-wallet or bank channel, and maintaining accurate transaction records.
• Platform security — detecting unauthorized access attempts, preventing fraud, identifying multi-account activity, and investigating breaches of the Terms and Conditions.
• Responsible gaming — monitoring account activity for patterns that may indicate problem gambling, and enabling the tools described in our Responsible Gaming Policy.
• Customer support — responding to your queries, resolving disputes, and keeping records of communications for quality and compliance purposes.
• Platform improvement — analyzing aggregated, anonymized usage data to understand how players in the Philippines use G999 and to improve the platform experience.
• Legal compliance — meeting our obligations under applicable Philippine law, including responding to lawful requests from regulators or law enforcement agencies.

4 Legal Basis for Processing

G999 processes your personal data on the following legal grounds:

• Contract performance — processing is necessary to provide the services you signed up for, including account management, gameplay, and financial transactions.
• Legal obligation — certain data must be collected and retained to comply with applicable laws and regulatory requirements, including identity verification and transaction records.
• Legitimate interests — G999 has a legitimate interest in securing the platform, preventing fraud, and protecting other players. We only rely on this ground where our interests are not overridden by your privacy rights.
• Consent — where required by law or where we rely on your agreement, such as for optional marketing communications. You may withdraw consent at any time by contacting G999 support.

5 Sharing Your Data

G999 does not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

• Payment processors — your name and transaction details are shared with Philippine payment service providers to process deposits and withdrawals. These providers are contractually required to handle your data securely and only for payment purposes.
• Identity verification providers — during KYC, your identity documents may be processed by a third-party verification service operating under strict data processing agreements.
• Platform technology providers — game content providers and platform infrastructure partners may access limited technical data as needed to deliver services to G999. They do not receive your financial or identity data.
• Legal and regulatory authorities — G999 will disclose personal data when required by a valid legal process, court order, or regulatory authority with jurisdiction over G999 or its players in the Philippines.
• Business transfers — in the event of a merger, acquisition, or sale of G999's business, your data may be transferred to the successor entity. You will be notified of any such transfer.

6 Data Retention

G999 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and legitimate operational needs.

• Active account data — retained for the full duration of your account and updated as needed to keep records current.
• Transaction records — financial records, including all deposits, withdrawals, and bet history in PHP, are retained for a minimum period in line with legal and regulatory requirements applicable in the Philippines.
• KYC and identity documents — retained for as long as required by applicable law following account closure.
• Support communications — kept for a reasonable period to allow resolution of late disputes and for quality assurance purposes.
• Technical and usage logs — typically retained for a shorter rolling period and then either deleted or anonymized.

When data is no longer needed and its retention period has expired, G999 deletes or permanently anonymizes the data so that it can no longer be linked to you.

7 Security Measures

G999 takes data security seriously and applies technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• SSL encryption — all data transmitted between your device and the G999 platform is protected by SSL/TLS encryption.
• OTP two-step verification — login and sensitive account actions require OTP confirmation sent to your registered mobile number, adding a second layer of identity verification.
• Access controls — only authorized G999 personnel with a legitimate operational need can access personal data, and all access is logged.
• System monitoring — G999 monitors platform systems continuously for unusual activity, unauthorized access attempts, and potential security incidents.

8 Cookies and Tracking

G999 uses cookies and similar technologies to make the platform function properly, keep your session active, and understand how the site is used. Cookies are small text files stored on your device when you visit a website.

• Essential cookies — required for the platform to work, including session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Functional cookies — remember your preferences, such as language settings and display options, so you do not need to reconfigure them on each visit.
• Analytics cookies — collect anonymized data about how players use the G999 platform, which pages are visited most, and where errors occur. This helps G999 improve the experience for all players in the Philippines.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect how parts of the G999 platform work. G999 does not use cookies to serve third-party advertising or to track your activity outside of the G999 platform.

9 Your Privacy Rights

As a player in the Philippines, you have rights over your personal data. G999 respects these rights and will respond to valid requests within a reasonable timeframe. Your rights include:

To exercise any of these rights, contact G999 support using the details in Section 12. G999 may need to verify your identity before processing a rights request to ensure your data is not disclosed to someone else. We will not charge a fee for reasonable requests and will aim to respond within 30 days.

10 Minors

G999 does not knowingly collect personal data from any person under 21 years of age. The platform is strictly for adults aged 21 and above, and all account registrations are subject to KYC age verification.

If G999 discovers that personal data has been collected from a person under 21, that account will be closed immediately, all associated data will be deleted in accordance with our retention policy, and any balance held will be handled in line with applicable rules.

If you believe that a minor has registered a G999 account, please contact G999 support immediately using the details in Section 12.

11 Updates to This Policy

G999 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data handling practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players through the platform or by email.

Your continued use of G999 after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. We recommend bookmarking this page and reviewing it periodically, particularly before making a deposit or updating your account information.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a potential data security issue, please reach out to the G999 support team:

For general account questions, gameplay support, or withdrawal assistance, the same support address handles all player inquiries. For privacy-specific requests, please include "Privacy Request" in your subject line so your message is routed to the correct team promptly.